About Us

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About Us

It won’t take you long to see Lumicera Health Services is a little different. Because when your medication needs to come from a specialty pharmacy, you need something that’s a little different. That’s why we’re committed to give you more. More listening. More information. More compassion.

Our Story

When Lumicera Health Services was founded in 2014, it was a patient’s successful journey that was at the center of everything we wanted to develop. We knew it wasn’t enough to just fill a prescription, so we dove in to figure out what other ideas, partnerships and systems we could incorporate to help.

In year one, we opened a facility in Madison, WI AND received full URAC Accreditation.

By opening a second shipping facility in Phoenix in 2016, we were able to service the west coast more quickly. That same year, we also purchased a program which enables our pharmacists to better track your prescriptions, important information, follows ups and refills and communicate directly with your physician.

By 2019, we had outgrown our building in Madison, so we built a larger, state-of-the-art facility just up the road. We also received ACHC Accreditation.

Over the last several years, we were honored to receive the ACHC Oncology Distinction. We also used our successful specialty pharmacy model to help other health systems get theirs up and running. We’ve also taken special care to develop important partnerships with Costco, CareMetx and CivicaScript.

We can’t wait to show you what’s next!

Meet the Team

Sharon Faust

Chief Pharmacy Officer

Dr. Sharon Faust is our Chief Pharmacy Officer.

Sharon has been with Lumicera since its inception in 2014. She provides the strategic direction and vision for our company and leads its unique business model, growth and regulatory needs. Her responsibilities include oversight of pharmacy operations, clinical and quality programs, trade relations and strategic development.

Sharon is a licensed pharmacist in Wisconsin and is an active member of the National Association of Specialty Pharmacy (NASP).

In 2016, she was awarded the Next-Generation Pharmacist, Specialty Pharmacist of the Year, presented by Specialty Pharmacy Times and Prata, for pharmacy innovation and patient care excellence.

Sharon earned her Doctorate of Pharmacy and Bachelor of Science degrees from the University of Wisconsin-Madison and her Master of Business Administration from the University of Wisconsin-Whitewater.

I’m passionate about Lumicera because we can bring high quality clinical care and services in a cost-plus model to help people with complex diseases live their lives more fully.
sharon

Ben Heiser

General Manager of
Specialty Pharmacy

Ben Heiser is our General Manager of Specialty Pharmacy.

Ben used his previous experience and passion in Operations to enhance Lumicera’s operational excellence around logistics, cold chain management, procurement, and vendor management. Ben also helps business growth by driving projects to develop and enhance Lumicera’s capabilities around product offerings, technology, patient engagement tools and service lines. He recently added Business Development to his expanding role at Lumicera.

His focus on strategy enables him to improve efficiency, manage risk and expenses, create and expand company offerings and grow the business, all while keeping patient’s interests and satisfaction at the forefront.

Ben is a Certified Specialty Pharmacist and Lean Six Sigma Greenbelt. He received his Doctorate of Pharmacy from the University of Wisconsin and his Master of Business Administration from the University of Wisconsin-Whitewater.

Lumicera is special because of our culture and mission, which leads to our commitment /passion for our patients. Our team takes such good care of our patients.
ben

Eric Huckins

Vice President of
Business Development

Eric Huckins is our Vice President of Business Development, reporting to Ben Heiser.

Eric began his career at Lumicera as the Manager of IDN Specialty Contracts. His strong background in business, pharmacy operations and working with IDNs has been instrumental in his development of the tools and processes necessary to operationalize a specialty pharmacy. With this knowledge and expertise, Eric has been able to successfully launch and manage specialty pharmacies for other Health Systems across the country.

Eric holds a Doctorate in Pharmacy from the University of Wisconsin and a Master of Healthcare Administration from Concordia University.

I’m proud of Lumicera’s culture of transparency and being a disruptor in the industry by eliminating perverse incentives and reducing total cost of healthcare for patients and payer clients.
eric

Peter Nielson

Director of New
Business Operations

Peter Nielson is the Director of New Business Operations, reporting to Ben Heiser.

Peter began his career with Lumicera in 2016 as the Pharmacist In Charge, when the company opened its first facility in Phoenix, Arizona. Peter has held multiple positions within the organization, including Associate Director of Operations for the West Region. His diverse background and vast knowledge of pharmaceuticals and specialty therapies have helped him create a relationship of trust with other health care professionals, providers and patients.

Peter holds a Doctorate of Pharmacy degree from Midwestern University.

Endeavoring to solve challenges of a growing organization is mentally stimulating. Providing clinical expertise and transparency to our patients is emotionally satisfying.
peter

Chelsea Hustad

Director of
Clinical Services

Chelsea Hustad is our Director of Clinical Services, reporting to Ben Heiser.

In this role, Chelsea leads a large, patient-centered clinical staff and oversees the development and management of the company’s clinical programs.

Since joining Lumicera as a Clinical Pharmacist in 2015, Chelsea has been instrumental in the growth, success and ongoing assurance of our optimal patient outcomes. She helped develop a Care Management Program that enables patients identified as needing higher touch to receive the additional follow up, coordination and counseling they need to be successful on their particular therapy. She also collaborated with Wisconsin Health Literacy to create a more patient-friendly prescription label focused on ease of readability and incorporating USP Chapter 17 standards.

In 2021, Chelsea was named Pharmacy Times’ 2021 Next Generation Pharmacist of the Year in Specialty Pharmacy.

Chelsea holds a Doctorate of Pharmacy from the University of Wisconsin-Madison and is a Clinical Instructor at the University of Wisconsin School of Pharmacy.

I love that Lumicera allows me to build and support a team with a culture that strives toward a mutual goal of providing high-quality patient care, promoting medication access and affordability, and achieving positive patient outcomes. It’s rewarding to feel that the effort you are putting in at work is truly making an impact on patient care every single day.
chelsea

Jennifer Morrison

Director of Pharmacy Quality and Performance

Jennifer Morrison is our Director of Pharmacy Quality and Performance, reporting to Ben Heiser.

Jennifer was matched to the PGY-1 Managed Care Pharmacy Resident at our parent company, Navitus Health Solutions. She spent a few years on the Navitus Drug Information and Formulary Management Team before joining Lumicera as our first Clinical Pharmacist Supervisor of Quality and Accreditation. In her tenure, she has utilized her passion for program development, process improvement and collaboration to develop strong quality and training programs that continue to make Lumicera well-positioned for successful and sustainable growth. She is also the Residency Program Director (RPD) for our ASHP Accredited PGY-1 Pharmacy Residency Program.

Jennifer has a Bachelor of Science Degree in Biology/Chemistry from Dominican University and a Doctorate of Pharmacy from Lake Erie College of Osteopathic Medicine.

I am very passionate about the work we do at Lumicera. I believe in empowering high-functioning, diverse teams to create better processes, and deliver excellent and safe patient care. I thrive in an encouraging environment that creates a unified approach to delivering pharmacy services, demands high performance, and allows for individual development and creativity. The people at Lumicera make all the difference. Lumicera has dedicated, hard-working teams that put the patient at the center of everything we do.
jennifer

Lori Jensen

Director of Patient
Services Operations

Lori Jensen is our Director of Patient Services Operations, reporting to Ben Heiser.

Lori began her career at Lumicera as a Staff Pharmacist, helping patients understand and adhere to their medications and therapies.

Lori is currently heading a team that works tirelessly to uncover the best programs available to our patients to ensure they can afford their specialty medications. With more than 80% of Lumicera patients on a payment program, the team has a successful track record of helping patients get the care they need. Additionally, Lori works closely with the Navitus and Epiphany teams to be the voice for her team.

Lori holds a Bachelor of Science in Biochemistry from St. Joseph’s College and her Doctorate of Pharmacy from the University of Wisconsin School of Pharmacy.

I like to believe we take the ‘one patient at a time’ approach and go above and beyond to make sure each patient is able to get their specialty medications. I truly believe the patient comes first and is not a “number,” and Lumicera embraces this philosophy.
lori

Kyle Miller

Associate Director, IDN Specialty Pharmacy

Kyle Miller is our Associate Director, IDN Specialty Pharmacy, reporting to Ben Heiser.

Kyle is a Certified Specialty Pharmacist (CSP) with more than 10 years of experience operating health system specialty pharmacies. With his background, he has been instrumental in developing Lumicera’s Health System program designed to help others operationalize their internal specialty pharmacies. He also heads up our ACHC-accredited Oncology Center of Excellence.

Kyle attended the University of Wisconsin as an undergraduate and received a Doctorate of Pharmacy from the University of Wisconsin School of Pharmacy.

Lumicera’s culture and capabilities motivate me to create and implement innovative solutions with health-system specialty pharmacies to deliver a higher level of patient care with team collaboration, customization and cutting-edge technologies.
kyle

Will Woods

Managing Specialty
Account Executive

Will began his career at Lumicera Health Services as a Clinical Pharmacist. From there, he worked his way up to Clinical Pharmacist Supervisor, then to the Pharmacist in Charge at our Phoenix location, and is now focused on the services side of the business. In this role, Will is responsible for identifying opportunities to enhance our current offerings.

Will holds a Doctorate in Pharmacy degree from Concordia University Wisconsin’s School of Pharmacy.

With Lumicera’s shared services model, all of our pharmacies/employees act as one unit to work together to accomplish our goals. It creates a small company culture, where instead of only working for A single location (in a typical pharmacy setting), we get to interact and get to know other employees from various Lumicera departments/locations. -Will love that Lumicera allows me to build and support a team with a culture that strives toward a mutual goal of providing high-quality patient care, promoting medication access and affordability, and achieving positive patient outcomes. It’s rewarding to feel that the effort you are putting in at work is truly making an impact on patient care every single day.
will